Please fill and submit the warranty form and include attachments of the following pictures:
- Picture of the serial number sticker located on the base of the Turbine
- Picture of the one side of the Turbine with filter(s) in place
- Picture of one side of the Turbine without filter(s) in place
- Picture of the side or rear of the Turbine where the vents are present
- Copy of the purchase receipt
*WHEN TAKING THE FOLLOWING PICTURES, PLEASE BE SURE THAT EACH IMAGE IS CLEAR.*
If you are uploading images, we suggest you use the latest versions of the following browsers – Firefox, Safari, Chrome or Internet Explorer 9 or higher. This will allow us to resize large images before uploading to make your form submission much quicker. However if you have having problems uploading images, you may complete the warranty claim form without the images and send those to us via email. If you continue to experience difficulties making the claim online, call us or contact us and we will gladly assist you.
If you have any questions or are unsure about these instructions, please contact our offices:
- Phone 1-800-650-0930 and ask for the Warranty Department.
- Contact us: Click here and select “Warranty Department” when completing the Contact Us form.
Please remember that all information required with this package is important as this will ensure the speedy process of your claim.